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Pan-india Support & Maintenance Services

Pan-india Support & Maintenance Services

Organizations spread across the country often face a challenge in managing their
day-to-day IT operations and more so while supporting complex upgradation of technology products. Precision’s Pan-India Support and Maintenance Services enable an organization with a comprehensive bouquet of installation, break-fix, warranty fulfilment services and ongoing maintenance, to help them focus on their core businesses rather than on IT.

Precision adopts ITIL processes and ensures effective and efficient service delivery with
its Centralized Service Desk, well trained Customer Support Engineers, and its well-oiled spare parts supply chain management system.

Precision has a Pan-India presence with a network of offices and
support operations across 250+ locations.

Services Offered by Precision
Services Offered by Precision
  • IMAC (Install, Move, Add and Change)
  • Break-fix support services
  • Warranty fulfilment & AMC services
  • Project handling and new project implementation
Our Support Capabilities
Our Support Capabilities
  • Pan-India network with a dedicated team of satellite engineers
  • Exceptional spare part logistics capabilities
  • Certified skill sets
  • Service First’ Service Management Application
  • Long standing relationship with several respected Principals

Precision offers customizable, flexible, and cost effective IMAC services to meet your requirements.

With scheduled installation of hardware and software, Precision’s IMAC services also help manage changes to configurations, de-installation, relocation of equipment, re-installation, connectivity testing and user orientation.

Precision works collaboratively with client’s IT teams, enabling the organization with engineers on demand, across the country, on a support event basis, for specific support needs.

Key Highlights
  • Service Desk
  • Technical Support and Field Services
  • Spare Parts Management
  • Spare Parts logistics
  • Client user co-ordination
  • Fulfilment Services
  • Reporting & Reviews

Precision’s break-fix support services enable the organization with essential services including troubleshooting and repair or in-scope replacements of defective hardware.

These Services are Offered Through
  • Delivering SLA based services
  • On-site dedicated engineers
  • Shared service desk team
  • Tailored service level agreements as required by customers

One of the key expectations of organizations is timely and stress-free provision of warranty services for their IT assets.

Precision helps organizations manage their enterprise IT infrastructure by providing warranty fulfillment services for various IT assets, ensuring high availability, manageability and performance.

Precision also ensures continued support for laptops, desktops, servers, storage, printers, plotters and other devices, through properly packaged AMC services.

Why your organization needs Precision’s AMC Services ?

  • Customized services with SLA commitments
  • Routine preventive maintenance
  • Stand-by provisioning during major breakdowns
  • Well established support processes
  • Trained personnel and adequately stocked spare parts inventories