Precision’s expertise in managing IT infrastructure ensures a deep-rooted understanding of the operations of a business and its need to adapt itself to market changes, including improving operational efficiency, excellence and enabling growth.
We help deploy cost effective, flexible, and scalable extended IT arm models, and provide optimum end-user experience, a top-class underlying infrastructure and solutions to address the needs of a multitude of user groups. Precision has an excellent understanding of the applications that build the underlying infrastructure and optimizes the use of said applications with the ability to manage complex service level requirements.
As an organisation goes through the transformational process, the need for strategic change and outsourcing is critical to help them acquire new business-enabling technologies, expand their internal skills and deliver better services. Enterprises are seeking out service providers that enable them with the required IT help with their Datacenter operations – both on-premises & cloud based, networking infrastructure & end-user computing management to achieve a higher optimum.
With decades of experience and a team of skilled & certified experts, Precision manages Infrastructure environments and extracts a deep understanding of how they operate to blend them together for the best-in-class end-user experience.
Datacenter Infrastructure (on-premises & cloud)
ITIL based processes
Access to world class capabilities
Subject Matter Expertise Support
Leverage Technology advances quickly
End-User Computing Infrastructure
Access to technology and skilled resources
Organised IT support delivery in alignment with business needs
Reducing complexity and risk
Improve business focus & scalability
Precision enables large enterprises with a comprehensive portfolio of services for data centre, end-user, and network/security environments to offer Solutions and Services for a faster growth and continued business alignment.
Outsourcing an organisation’s Datacenter management to experts helps maintain a standardized, secure, and robust computing environment for its Server Management operations such as monitoring, resolving, configuring, tuning of the servers and other reporting tasks.
Precision enables organisations with the required assistance to manage and maintain the servers, storage and myriad of facilities that constitute the infrastructure.
A Network Management team’s goal is to enable the client with required services and support for operation, control and sustenance of the Local/Wide Area Networks operated within and across offices & other facilities.
The end-user is the most valuable person for any enterprise. To enable the end-user community with the latest technology trends, an organisation needs to adapt and manage their critical IT. Precision transforms an enterprise’s IT function by designing a strategic solution to manage their distributed infrastructure and provide end-user support for desktops, laptops, thin clients, printers, scanners & other peripherals.
Be it visiting the user’s desk to resolve the problem or assisting them through it over the phone or via the internet, Precision provides all forms of first & second level support to ensure the end-user’s computing facilities are running well.
Providing your end-user with a single point of contact (SPOC) eases up the process and brings comfort to them when trying to reach out for all problems/issues/requests and queries regarding their environment. This information is stored as reports according to the Service Level Agreement.
A service desk focuses on restoring normal service in all situations by either enabling the client with a solution from the known error database or by having the service outage corrected through intervention.