End-User Management

The end-user is the most valuable person for any enterprise. To enable the end-user community with the latest technology trends, an organisation needs to adapt and manage their critical IT. Precision transforms an enterprise’s IT function by designing a strategic solution to manage their distributed infrastructure and provide end-user support for desktops, laptops, thin clients, printers, scanners & other peripherals.

Be it visiting the user’s desk to resolve the problem or assisting them through it over the phone or via the internet, Precision provides all forms of first & second level support to ensure the end-user’s computing facilities are running well.
 

Precision provides the following services

• IMAC – Installation, Move, Add, Change services
• Investigation and troubleshooting
• Desktop migration
• Incident management
• Change management
• Antivirus management
• Solution and technology integration
• Upgrades