PRECISION INFOMATIC: GROWING IN THE SYSTEM INTEGRATION AND SERVICES SPACE – CIO REVIEW INDIA

SOURCE: CIO REVIEW INDIA, OCTOBER 2013. BY MEWANSHWAKHARSHIING, CIO REVIEW

With an ever increasing demand for better IT infrastructure and support, the industry is looking for reliable and cost effective means for maintaining their IT infrastructure, applications and systems as well as optimizing their internal infrastructure management processes.

The Chennai headquartered Precision Infomatic, a leading provider of complete IT infrastructure products, solutions and services, effectively addresses these heightened needs and expectations.

Be it government organizations working on projects with significant social impact, large enterprises which look for a system integrator and service provider who could act as an extension of their IT function or, for that matter, small and medium enterprises looking for an IT infrastructure management services partner who would essentially take up the entire IT role in their organization thereby helping them focus on their primary business rather than IT, Precision appears to have perfected its offerings to meet the varied needs of these segments with ease.

Precision has evolved and honed their business strategies, processes and skill-sets over almost two decades, to meet the entire spectrum of industry requirements – end to end IT infrastructure products – right from end user computing products to complex data center implementations, CORE services –addressing transaction oriented multi-location infrastructure support, with the necessary mix of technical skills and service logistics, SMART services for enterprise segment – IT infrastructure management services combining SLA based multi-location support, service desk offerings, ITIL based service delivery and deployment of skilled resources and CLUSTER services for SMEs – bringing to the table an optimal mix of hosting services, remote infrastructure management, subject matter expertise and end-user support delivery.

“We believe in delivering value to our clients through an innovative and participative approach and go beyond being just a technology partner,” says Mathew Chacko, Founder Director, a statement that appears to find endorsement from several of Precision’s clients who have been choosing Precision to address their IT needs for many years.

The company recently embarked upon a large scale expansion program, named ‘Precision Everywhere’ which envisions establishing either a direct presence or establishing a franchisee partner in every district to enable high-quality, long term engagements with clients.

Precision’s Divisions and their Offerings

In order to cater to this huge expansion, Precision’s business units – IT infrastructure products, Networking, Services, Biometric, Business solutions (ERP) were established. Precision, which commenced with a product centric approach in 1996, gradually matured itself into a Business Transformation Enabler. Precision enjoys premier status in their association with several OEMs such as Hewlett Packard, Microsoft, 3M, IBM and Cisco to name a few. In addition, the company has its own in-house developed solutions such as InsTIL, an ITIL based product for IT Service Management.

The networking division was incorporated in the year 1999 to provide customers with services to enable them to build secure and manage their IT Infrastructure through consulting, end to end integration and management to ensure continuous availability of IT Services. The Networking Division is able to offer converged communication solutions as a part of a reach towards enterprise connectivity.

Apart from communication solutions, in line with the vision of becoming a major contributor in the identification, authentication and authorization management solutions space, the biometric division was incorporated in the year 2005 to cater to this need. In the wake of the security concerns and only a very few players presently leveraging the solution in India, this division has a large potential for growth. The enterprise market was tapped, focusing on logical access solutions for BFSI, Government, Corporate markets with BioNIX, which secures access to servers through biometric.

The Business Solutions Division is another extension which acts as the software arm of the group to provide enterprise consulting and software development services to its customers.The Business Solutions Division endeavors to create value by helping optimize organizational IT assets for competitive business advantage. Since solutions are modeled around the dynamic nature of the business environment, where technology strategies and organization need coverage, Precision’s MS Dynamics ERP and MS CRM practices have been structured to bridge the gap through its solutions.In order to stream line vast amounts of data typically in payroll as well as campus management solutions, software development of applications like HRIS and C@MPIT has been undertaken.

Anatomy of Success

For the various business units to work cohesively and effectively, it is imperative that its workforce should be able to push these structured divisions forward with utmost professionalism. “Precision innovation is driven by a focused team which involves senior members who drive these business units and focused entities. With the belief in their team members, Precision has given the freedom to innovate with right approach.” says Chacko,in recognition of the expert Precision workforce. The board members meet regularly to discuss the issues and lay down the steps for empowering the business. Once the direction is established and communicated across, the workforce is given freedom and is empowered to take decisions. Precision advocates and encourages collaboration within various teams and stakeholders; continual education to notch up the knowledge levels; and in automation to bring in efficiency in processes.

The business took a lot of aggressive decisions to transform itself; in the year 2006-07 as Precision realized that business had to be taken to next level by innovating in their existing methods. This led to investments into remote infrastructure management, ERP solutions arm and the Biometric business unit. In 2011, their private cloud offering was rolled out.

The biometric division extended its solutions for the Aadhaar project, financial inclusion and other authentication requirements. It refined and aligned its services offerings to activity focus like CORE services, which essentially stresses on IT infrastructure support and transactional activity, SMART services for infrastructure management, CLUSTER offering for SME, consulting for project management.

In The Coming Years

The group is looking to further expand on biometric and other technology based solutions which would aid in addressing social issues. In addition the existing service network would be further strengthened and the cloud offerings expanded to deliver higher value to clients. The company would also enhance the offerings through addition of solutions such as business intelligence (BI). In addition to the positive relationships with partners like HP, Microsoft, 3M, IBM & others, Precision appears keen on continuing its business symbiosis and looks to add more expertise in line with market expectations.Apart from this, the IT infrastructure provider leans towards reaching out to different domains like energy and agriculture sectors by providing technology solutions and continues making its presence felt as one of the premier IT infrastructure and solution providers today.