Service Desk

Providing your end-user with a single point of contact (SPOC) eases up the process and brings comfort to them when trying to reach out for all problems/issues/requests and queries regarding their environment. This information is stored as reports according to the Service Level Agreement.

A service desk focuses on restoring normal service in all situations by enabling the client with a solution from the known error database.

Precision provides enterprises with a highly-efficient and intelligent service desk for their SPOC.

Operations provided through Service Desk

  • Incident Management
  • Problem Management
  • Change Management
  • Reports

Key Deliverables

  • Integration of technology tools and solutions at the Client end
  • Desktop migration services
  • Investigate, trouble shoot and resolve system problems
  • Antivirus management