InsTIL Incident Management tool enables the organisation to manage incidents efficiently and deliver superior services to all users while increasing productivity and freeing valuable IT resources.
InsTIL is the one-stop solution for your IT Service desk with a browser based interface & self-service portal that is both easy-to-install and run.
- Real-time tracking of incidents throughout the asset’s lifecycle.
- Enables prioritization based on urgency and impact.
- Enforces clarity in role definition and responsibilities of human resources involved with IT support and management.
- Knowledge Base (KB) created and used automatically to improve response and resolution time.
- Measure productivity of human resources and infrastructure.
- Trend analysis for planning and forecasting.
- ITIL aware product for your IT facility
- Track incidents real-time – know the status.
- Create workflows appropriate to your operations – flexibility.
- Assign incidents to multiple technicians (serial / parallel mode) – ensure a smooth support flow and enhance turn-around.
- Prioritise incident based on urgency and impact.
- Enforce clarity in role definition and responsibilities of human resources in IT support and management – who does what?
- Automated Service Desk – route incidents directly to help desk team based on category and skill sets.
- Create Knowledge Base (KB) & FAQs – improve response and resolution time.
- Analyse trends – for planning and forecasting.
- Measure productivity of IT team – improve efficiency.
InsTIL software licensing is based on number of Service Desks.